rj45: Frequently Asked Questions

Go to rj45 Register and fill in your mobile number, a password, and your preferred currency (BDT). The whole process takes under two minutes. You must be 18 or older and located in Bangladesh to register.

After submitting the form you will receive an OTP on your mobile. Enter it to activate your account and you can log in straight away.

No. rj45 allows one account per person, per device, and per household. Duplicate accounts are closed without notice and any pending balance may be forfeited. If you have lost access to your account, contact 24/7 Live Chat to recover it rather than opening a new one.

On the rj45 Login page, tap "Forgot password?" and enter the mobile number linked to your account. You will get an SMS with a reset link. The link expires in 15 minutes, so use it promptly.

If your mobile number has changed, reach out to Live Chat with your registered number and a copy of your ID for manual verification.

rj45 accepts bKash, Nagad, Rocket, and Upay. All four work for both deposits and withdrawals. No bank cards or international wallets are needed.

The minimum deposit is ৳100. Once the mobile-money transfer is confirmed, funds usually appear in your rj45 wallet within 6 minutes. During peak hours the network can add a minute or two, but deposits never take more than 15 minutes under normal conditions.

rj45 charges no fee on deposits. Your mobile-money operator (bKash, Nagad, Rocket, or Upay) may apply its own transfer fee according to its standard rates. Check with your operator before sending if you are unsure.

Your first deposit is matched at 175%, up to a maximum of ৳11,500. So if you deposit ৳6,500, you receive ৳11,375 in bonus funds.

• Minimum qualifying deposit: ৳100
• Wagering requirement: 8× the total of deposit + bonus
• Bonus validity: 7 days from the day it is credited
• Eligible games: slots, fishing, lottery, crash

Bonus funds are forfeited if the wagering requirement is not met within 7 days.

rj45 returns 1% daily cashback on net losses. It is calculated automatically at midnight (UTC+06) and credited to your account by 02:00 the next morning. No opt-in is required. The cashback is not counted toward welcome-bonus wagering; it comes as withdrawable cash once credited.

Every subsequent deposit earns a 13% reload bonus. The bonus is credited instantly after a qualifying deposit. The same 8× wagering requirement applies and the 7-day validity clock starts from credit date. Only one reload bonus can be active at a time.

Minimum withdrawal is ৳1,200. The maximum in a single day is ৳50,000 at Bronze level; higher VIP tiers receive increased daily limits (Gold: ৳140,000; Platinum: ৳220,000; Diamond: ৳370,000).

Standard processing time is 31 minutes after the request is approved. First-time withdrawals take slightly longer — allow up to 2 hours while KYC is confirmed.

Common reasons include:

• Active bonus funds that have not met the 8× wagering requirement
• KYC documents not yet submitted or approved
• The withdrawal amount is below ৳1,200 or above your daily limit
• The destination mobile-money number does not match the one used for your last deposit

Live Chat can review the specific reason within minutes.

KYC is required before your first withdrawal. You can play and deposit without completing it, but no funds will be released until it is done. Accepted documents:

• National ID Card (NID)
• Passport
• Driving Licence

Upload clear photos of the front and back of your chosen document via the account settings page. Review takes up to 2 hours during business hours.

rj45 hosts over 4,100 games across slots, fishing, crash, card games, live casino, and lottery. Titles come from licensed studios including JDB, Evolution, Red Tiger, Habanero, Playtech, Sexy Gaming, and Ezugi.

Popular titles include Captain Fisher (Fishing, RTP 95.2%), Captain's Bounty (Slots, RTP 97.7%), and Teen Patti Joker (Card Games, RTP 97.4%). Browse the full lobby after logging in.

The rj45 app is available as a free APK download — it is not on the Google Play Store. Visit rj45 App, tap "Download APK", and allow installation from unknown sources in your Android settings. The app requires Android 6.0 or higher, is 32 MB, and is currently on version 3.5.19 (updated 10 November 2026).

rj45 offers 24/7 Live Chat accessible from the help icon in the bottom-right corner of any page once you are logged in. Response times are typically under two minutes. There is no support email or phone line; Live Chat is the only channel.

Yes. Go to Account Settings › Responsible Gaming to set daily, weekly, or monthly deposit caps, session time reminders, or to activate a temporary self-exclusion period. These tools are voluntary and rj45 supports your right to use them at any time. See the Responsible Gaming page for full details.