This Privacy Policy explains how rj45 collects, uses and protects personal information when you visit rj45.lat, create an account, place a bet, or use the rj45 mobile app. Reading it takes about five minutes and answers the most common questions players in Bangladesh have about their data.
Who Operates rj45
rj45 is an online gaming platform serving players in Bangladesh. When this policy says "we", "us" or "rj45", it refers to the company that owns and operates rj45.lat. We act as the data controller for all personal information you provide through the site or app. If you have questions, the fastest route is our 24/7 Live Chat.
What Data We Collect
We only collect data that is genuinely needed to run your account and comply with our licensing obligations. Here is a plain-language breakdown:
| Category | Examples | When Collected |
|---|---|---|
| Account details | Name, date of birth, mobile number, email address | At registration |
| Identity documents | NID card, passport, or driving licence scan | Before first withdrawal (KYC) |
| Payment data | bKash / Nagad / Rocket / Upay wallet number, transaction reference | At deposit or withdrawal |
| Device & usage data | IP address, browser type, OS version, pages visited, session duration | Automatically on every visit |
| Gaming activity | Bets placed, games launched, wins, losses, bonus use | During play sessions |
| Support communications | Chat transcripts, queries, complaint records | When you contact us |
Why We Collect It
Every piece of data has a specific purpose. We do not collect information speculatively.
- Running your account. We need your name, mobile number and date of birth to open and maintain an rj45 account.
- Processing payments. Deposit and withdrawal transactions via bKash, Nagad, Rocket and Upay require a wallet number and confirmation reference.
- Verifying your age. Bangladesh law and our licensing terms require that all players are aged 18 or over. Identity documents confirm this.
- Detecting fraud. Device and IP data help us spot unusual login patterns and protect your account from unauthorised access.
- Responsible gaming. Gaming activity records let us identify signs of problem gambling and enforce deposit limits or cooling-off periods you request.
- Legal compliance. We retain certain transaction records as required by anti-money-laundering rules.
- Improving the platform. Aggregated, anonymised usage data helps us fix bugs and improve page load times in Bangladesh.
Payment & KYC Information
rj45 uses mobile financial services popular in Bangladesh. When you deposit or withdraw via bKash, Nagad, Rocket or Upay, we receive a transaction reference and your registered wallet number. We do not store your mobile banking PIN or any authentication credentials.
KYC requirement: Before processing your first withdrawal, we ask for one valid identity document — a National ID Card (NID), passport, or driving licence. Our team reviews submissions within 2 hours. Once approved, your status does not reset unless we detect a discrepancy.
All identity document images are encrypted at rest and in transit. Access is restricted to compliance staff only. Documents are not shared with third-party marketing partners under any circumstances.
Who We Share Data With
We share the minimum necessary data with the following categories of third parties:
- Payment processors. bKash, Nagad, Rocket and Upay receive only the data needed to settle each transaction.
- Game providers. Providers such as JDB, Evolution, Playtech, Ezugi, Habanero, Red Tiger and Sexy Gaming receive your session token and stake data to run games. They do not receive your full identity record.
- Customer support tools. Our 24/7 Live Chat platform stores conversation history to maintain continuity when you return with follow-up questions.
- Regulatory bodies. If required by law or a court order, we may disclose account and transaction data to relevant authorities.
- Fraud prevention services. Device fingerprint and IP data may be checked against industry blacklists to protect players from account takeover.
We do not sell personal data to advertisers, data brokers or any unrelated third party.
Cookies & Tracking
rj45.lat uses a small set of cookies to keep you logged in, remember your language preference and measure site performance. We do not use third-party advertising cookies that track you across other websites.
Cookie types in use
- Essential cookies. Session authentication, CSRF protection, login state. Cannot be disabled without breaking the site.
- Analytics cookies. Anonymised page-view counts, error logging, load-time tracking. Data is aggregated and not tied to your account.
- Preference cookies. Stores your chosen currency display (৳ BDT), and whether you dismissed the responsible-gaming prompt this session.
You can clear or block cookies through your browser settings at any time. Blocking essential cookies will prevent you from logging in.
How Long We Keep Your Data
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & identity records | 5 years after account closure | AML / regulatory compliance |
| Transaction history | 5 years from each transaction date | Financial regulation |
| Gaming logs | 2 years from each session | Dispute resolution |
| Support chat transcripts | 1 year from last interaction | Quality assurance, follow-ups |
| Device & analytics data | 90 days (anonymised after 30 days) | Fraud detection, performance monitoring |
When the retention period expires, data is securely deleted or irreversibly anonymised. You cannot request earlier deletion of records we are legally required to keep.
Your Rights as a Player
Regardless of where data-protection law stands in Bangladesh at the time you read this, rj45 gives every player the following rights as a matter of platform policy:
- Access. Request a copy of the personal data we hold about you.
- Correction. Ask us to fix inaccurate details — for example, a misspelled name on your account.
- Deletion. Ask us to delete data that is no longer necessary, subject to legal retention obligations.
- Restriction. Ask us to pause processing while you contest the accuracy of your data.
- Objection. Object to processing based on our legitimate interests, including direct marketing messages.
- Portability. Receive your account and gaming data in a structured, machine-readable format.
To exercise any of these rights, start a conversation with our 24/7 Live Chat team. We aim to respond within 10 business days. Identity verification may be required before we action a request.
Players Under 18
rj45 does not accept registrations from anyone under the age of 18. We do not knowingly collect personal data from minors. If we discover that an account was opened by someone under 18, the account will be immediately suspended, any winnings forfeited, and all associated data deleted (except records required for legal purposes). If you believe a minor has registered on rj45, please contact us via Live Chat immediately.
How We Keep Data Secure
Security is not a checkbox at rj45 — it is built into every layer of the platform:
- All data in transit is encrypted using TLS 1.3.
- Databases storing identity documents and payment references are encrypted at rest using AES-256.
- Access to production systems requires multi-factor authentication and is logged for audit.
- We run regular penetration tests and vulnerability scans.
- Employees who handle personal data receive mandatory data-handling training and sign confidentiality agreements.
No system is completely immune to breaches. If a breach occurs that is likely to affect your data, we will notify you through your registered mobile number or email address as quickly as possible and explain the steps we are taking.
When This Policy Is Updated
We update this Privacy Policy when our practices change, when we add new payment methods, or when regulatory requirements shift. The "last updated" date at the top of this page always shows the most recent revision. If a change materially affects how we use your data, we will send a notification to your registered contact before the change takes effect. Continuing to use rj45 after the effective date counts as acceptance of the revised policy.
Get in Touch
For any privacy-related question, data-access request, or complaint, please use our 24/7 Live Chat on rj45.lat or in the rj45 app. Live Chat is the fastest channel — most queries receive a response within a few minutes. For formal written requests, use the in-app contact form and select "Privacy & Data" as the subject.
We do not publish a postal address or email contact for privacy queries, as Live Chat allows us to verify your identity before discussing account-specific data.
- TLS 1.3 Encrypted
- Age 18+ Only
- No Data Sales
- KYC Review: 2 hrs
Comfortable with how rj45 handles your data? Open an account and start playing — or return to the rj45 homepage to explore games and promotions first.
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