Responsible Gaming at rj45

Our Commitment to Safer Play

rj45 is built for entertainment, not financial pressure. We want every player in Bangladesh to stay in control of how much they spend, how long they play and how often they log in. This page explains every tool we provide, how to activate it and where to turn if gambling stops feeling like fun.

Gambling should always be a choice, not a habit you can't break. rj45's responsible gaming framework covers deposit limits, session time reminders, cool-off periods, permanent self-exclusion and referral to independent support organisations. All tools are free, work immediately once set and can be tightened at any time without waiting.

Age Restriction Policy

You must be 18 years or older to open an account or place any bet on rj45. This is not optional. We check age during the KYC process, which is required before your first withdrawal. Documents we accept are your National ID Card (NID), Passport or Driving Licence.

If we have reason to believe an account is held by someone under 18, we will suspend it immediately and withhold any balance while the case is reviewed. Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing gambling sites.

Control Tools in Your Account

All limit and control tools live inside the Account section of the rj45 website and mobile app. You do not need to contact support to set a deposit limit or start a cool-off period. Changes that restrict your play take effect immediately. Changes that loosen a limit are subject to a 48-hour cooling period before they activate, giving you time to reconsider.

What Each Limit Does

Deposit Limits

A deposit limit stops you from adding more money than your chosen cap in a given period. You can set separate limits for daily, weekly and monthly periods. If your monthly cap is ৳5,000, you will not be able to deposit once you hit that figure, even if you have not hit your daily limit. The minimum deposit at rj45 is ৳100, so a low daily cap is a simple way to manage spending without restricting access entirely.

Session Time Reminders

Time passes quickly when you're in a live casino round or a fishing game. Session reminders send an alert at the interval you pick. The reminder tells you how long you've been active and gives you a one-click option to log out. It doesn't force you to stop, but it breaks the automatic loop of continued play.

Loss Limits

A loss limit caps your net spend over a period. Once your losses reach the amount you set, rj45 blocks further bets until the period resets. This is different from a deposit limit because winnings can offset losses within the period.

Cool-Off and Self-Exclusion

A cool-off is a temporary account suspension, from one day up to 30 days, useful when you feel you need a short break but do not want to close your account. Self-exclusion is a longer, more serious step: it closes your account for at least six months or permanently. During any exclusion, rj45 will remove you from all promotional mailing lists within 24 hours.

Signs That Play Is Becoming a Problem

How to Self-Exclude on rj45

Self-exclusion is available to any registered player at any time, without charge or penalty.

1. 1
   Go to Account Settings Log in to rj45, open the top-right account menu and select "Responsible Gaming."
2. 2
   Choose Self-Exclusion Select the duration: 6 months, 1 year, 3 years or Permanent. Confirm your choice.
3. 3
   Account Closes Within 24 Hours rj45 processes the exclusion and sends a confirmation. Any verified withdrawal balance is paid out to your registered bKash or Nagad number.
4. 4
   Re-opening After the Period Contact 24/7 Live Chat after your exclusion period ends. There is a mandatory 24-hour reflection wait before the account reopens. Permanent exclusions cannot be reversed.

Where to Get Help

rj45 recommends the following independent resources for players in Bangladesh who need support beyond what in-app tools can offer. These organisations provide confidential advice, counselling and crisis support.

• Kaan Pete Roi — Bangladesh's first emotional support and crisis helpline. Free, anonymous phone counselling available daily.
• National Mental Health Helpline 16789 — Government-run helpline operated by the Directorate General of Health Services (DGHS), Bangladesh.
• Gamblers Anonymous (gamblerAnononymous.org) — International peer support network with online meetings open to anyone, in any country.
• BeGambleAware (begambleaware.org) — Free, confidential advice and a self-assessment tool, accessible worldwide online.
• rj45 24/7 Live Chat — Our support team can activate any control tool on your behalf and escalate to our safer gaming team if needed.

If you are in immediate distress, please contact a local emergency service or the National Mental Health Helpline 16789 before anything else.

Common Questions

Can I set a deposit limit without contacting support?

Yes. Log in to your rj45 account, go to Account Settings and open the Responsible Gaming section. Deposit limits take effect immediately once you save them. You do not need to chat with support unless you prefer to.

How quickly does a cool-off period start?

Immediately. As soon as you confirm a cool-off in your account settings, your deposit and betting access is blocked. Any pending withdrawal continues to process normally to your bKash or Nagad account.

Will rj45 still send me bonus emails during self-exclusion?

No. All marketing communications, including bonus emails, SMS alerts and push notifications, are stopped within 24 hours of your self-exclusion taking effect. If you receive any promotional message after that, contact Live Chat and we will escalate it immediately.

What happens to my balance when I self-exclude?

Any remaining balance that meets the minimum withdrawal of ৳1,200 will be paid to your registered payment method after KYC verification. Balances below the minimum withdrawal threshold are held and can be claimed when the exclusion period ends (for non-permanent exclusions).

Can I increase my deposit limit immediately?

No. Increasing or removing a deposit limit has a mandatory 48-hour wait before it activates. This delay is intentional. It gives you time to reconsider if the request was made in the heat of a session. Reducing your limit or setting a new, lower one still takes effect immediately.

Is there a minimum age for playing on rj45?

Yes. You must be 18 or older to register and play. rj45 verifies age through the KYC process using your NID, Passport or Driving Licence. Accounts where the holder is found to be under 18 are suspended immediately.